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Privacy Notice

Last updated: 2 August 2026

1. Who we are

This Privacy Notice explains how FX Insights Ltd, trading as FXi, collects, uses, stores and protects your personal information.

FX Insights Ltd is a private limited company registered in England and Wales under company number 17280508.

Our registered office is:

66 Paul Street London England EC2A 4NA

In this Privacy Notice, “FXi”, “we”, “us” and “our” refer to FX Insights Ltd.

FX Insights Ltd is the controller of the personal information described in this Privacy Notice. This means that we decide why and how that information is used.

You can contact us about privacy matters at:

Email: privacy@forexinsights.co.uk Website: www.forexinsights.co.uk Postal address: FX Insights Ltd, 66 Paul Street, London, EC2A 4NA

2. About this Privacy Notice

This Privacy Notice applies when you:

  • visit the FXi website;
  • create or use an FXi account;
  • purchase or manage a subscription;
  • receive FXi market briefings, alerts or communications;
  • contact our customer-support team;
  • participate in a survey, trial or promotion;
  • interact with FXi through social media;
  • use an FXi website, application or related service; or
  • otherwise provide personal information to us.

It should be read alongside our Terms and Conditions and Cookie Notice.

3. The information we collect

The personal information we collect depends on how you interact with FXi.

3.1 Account and identity information

We may collect:

  • your name;
  • email address;
  • username;
  • account identifier;
  • password in encrypted or hashed form;
  • country or general location;
  • date of birth or confirmation that you are over 18, where required; and
  • account preferences.

3.2 Subscription and payment information

When you purchase a subscription, we may collect:

  • your subscription plan;
  • billing address;
  • payment status;
  • payment date and amount;
  • transaction identifiers;
  • the final digits and type of payment card;
  • VAT or tax information, where applicable;
  • renewal and cancellation information; and
  • records of refunds, failed payments or payment disputes.

Payments may be processed by an independent payment provider such as Stripe.

We do not normally receive or store your complete payment-card number or card security code. Those details are handled by the payment provider under its own terms and privacy notice.

3.3 Service-use and technical information

When you access FXi, we may automatically collect:

  • your IP address;
  • device type;
  • browser type and version;
  • operating system;
  • device identifiers;
  • login dates and times;
  • pages, screens and features accessed;
  • links and buttons selected;
  • subscription and notification preferences;
  • approximate location derived from your IP address;
  • error, diagnostic and performance information;
  • referring website or source;
  • session information; and
  • cookie and similar technology identifiers.

3.4 Market-briefing and notification information

We may collect information about:

  • the briefings and market content delivered to you;
  • whether an email, alert or notification was delivered or opened;
  • links selected within a communication;
  • your chosen markets, currency pairs or notification categories;
  • preferred communication channels;
  • notification delivery failures; and
  • your briefing and alert settings.

We do not need access to your brokerage account or trading account to provide the standard FXi market-information service.

Unless a separate feature expressly states otherwise, we do not collect:

  • brokerage login credentials;
  • brokerage account balances;
  • complete investment portfolios;
  • complete trading histories; or
  • authority to trade on your behalf.

3.5 Communications and support information

When you contact us, we may collect:

  • your name and contact details;
  • copies of emails and messages;
  • support requests;
  • complaints;
  • survey responses;
  • feedback;
  • telephone or video-call details, where applicable; and
  • information you choose to provide about your experience of FXi.

Please do not send us unnecessary financial, medical or other sensitive personal information.

3.6 Marketing information

We may collect:

  • your marketing preferences;
  • whether you have consented or objected to marketing;
  • the date, time and method of an opt-in or opt-out;
  • engagement with marketing messages;
  • promotion or referral information; and
  • your interests inferred from your interactions with FXi.

3.7 Information from third parties

We may receive personal information from:

  • payment providers;
  • authentication and account-security providers;
  • website hosting providers;
  • analytics providers;
  • email and notification providers;
  • customer-support systems;
  • fraud-prevention providers;
  • social-media platforms;
  • advertising platforms;
  • referral partners; and
  • publicly available sources.

For example, a payment provider may tell us whether your subscription payment was successful without providing your complete card details.

4. How we use your information

We may use personal information to:

4.1 Create and administer your account

This includes:

  • registering your account;
  • verifying login credentials;
  • maintaining account settings;
  • authenticating your identity;
  • securing your account; and
  • providing access to subscribed features.

Our lawful basis is normally that the processing is necessary to perform our contract with you or to take steps at your request before entering into a contract.

4.2 Provide the FXi service

This includes:

  • providing market briefings and analysis;
  • delivering alerts and notifications;
  • personalising basic service settings;
  • remembering your market and communication preferences;
  • providing subscription features; and
  • maintaining the operation of the website and application.

Our lawful basis is normally the performance of our contract with you.

Where a feature is not strictly necessary to provide your subscription, we may rely on our legitimate interests in operating and improving the Service.

4.3 Process subscriptions and payments

This includes:

  • processing subscription purchases;
  • collecting recurring payments;
  • managing renewals and cancellations;
  • issuing invoices or receipts;
  • processing refunds;
  • recovering unpaid amounts; and
  • maintaining accounting and tax records.

Our lawful bases are:

  • performance of our contract with you;
  • compliance with our legal obligations; and
  • our legitimate interests in administering payments and preventing loss.

4.4 Communicate with you about the Service

We may send:

  • account-verification messages;
  • password-reset messages;
  • subscription confirmations;
  • payment and renewal notices;
  • cancellation confirmations;
  • important changes to the Service;
  • security notices;
  • customer-support responses; and
  • changes to our legal terms or privacy information.

These are service communications rather than marketing communications.

Our lawful bases are performance of our contract, compliance with legal obligations and our legitimate interests in administering the Service.

4.5 Protect FXi, our users and our systems

We may use information to:

  • detect unauthorised account access;
  • prevent fraud and payment abuse;
  • investigate security incidents;
  • enforce our Terms and Conditions;
  • prevent scraping, copying and misuse;
  • protect our intellectual property;
  • maintain system logs;
  • establish, exercise or defend legal claims; and
  • comply with lawful requests from authorities.

Our lawful bases are our legitimate interests, compliance with legal obligations and, where relevant, the establishment, exercise or defence of legal claims.

4.6 Analyse and improve FXi

We may use information to:

  • understand how users interact with FXi;
  • identify technical problems;
  • improve website and application performance;
  • measure the usefulness of features;
  • improve the timing and delivery of briefings;
  • develop new products and features;
  • conduct statistical analysis; and
  • create aggregated or anonymised reports.

Our lawful basis is normally our legitimate interests in developing and improving our business and Service.

Where non-essential cookies or similar technologies are involved, we will request consent where required.

4.7 Send marketing

With the appropriate permission, we may send information about:

  • FXi products and subscriptions;
  • new features;
  • special offers;
  • trials;
  • promotions;
  • market-related content; and
  • other services we believe may be relevant.

We may rely on your consent or, where legally permitted, our legitimate interests.

You can unsubscribe at any time by:

  • selecting the unsubscribe link in a marketing email;
  • changing your account preferences; or
  • contacting us at privacy@forexinsights.co.uk.

Opting out of marketing will not prevent us from sending essential account, security, payment or service messages.

4.8 Comply with law

We may process information where necessary to:

  • meet tax and accounting requirements;
  • respond to court orders;
  • respond to lawful regulatory or law-enforcement requests;
  • meet company-record obligations;
  • investigate complaints;
  • protect legal rights; and
  • comply with other applicable legal duties.

Our lawful basis is compliance with a legal obligation or, where applicable, our legitimate interests.

5. Our lawful bases

Depending on the purpose, we rely on one or more of the following lawful bases:

Contract

Processing is necessary to enter into or perform our contract with you, such as providing your subscription and administering your account.

Legal obligation

Processing is necessary for us to comply with a legal requirement, such as maintaining tax and accounting records.

Legitimate interests

Processing is necessary for our legitimate business interests or those of another organisation, provided those interests are not overridden by your rights and interests.

Our legitimate interests may include:

  • operating and securing FXi;
  • improving the Service;
  • preventing fraud and misuse;
  • administering customer relationships;
  • understanding product performance;
  • protecting our intellectual property;
  • recovering amounts owed;
  • handling complaints; and
  • establishing or defending legal claims.

Where we rely on legitimate interests, we consider the nature of the information, the effect on you and whether you would reasonably expect the processing.

Consent

We rely on consent where you have made a clear choice, including for certain marketing communications, non-essential cookies or optional features.

You may withdraw consent at any time. Withdrawal does not affect processing that occurred before consent was withdrawn.

6. Artificial intelligence and automated systems

FXi may use artificial intelligence, algorithms and automated systems to:

  • generate or assist with market analysis;
  • produce market briefings;
  • classify market conditions;
  • identify technical issues;
  • detect suspicious account activity;
  • provide customer-support assistance;
  • analyse product usage; and
  • improve the Service.

Information about your account or use of the Service may be processed through these systems where necessary for these purposes.

We will not knowingly use your private account communications or identifiable personal information to train a general-purpose public AI model unless:

  • we have told you clearly;
  • we have an appropriate lawful basis; and
  • any required consent has been obtained.

Where we use an external AI provider, we will require it to process information under appropriate contractual and security protections.

FXi does not use solely automated decision-making to make decisions that produce legal effects, or similarly significant effects, about your eligibility for credit, insurance, employment or investment products.

Automated security systems may temporarily block or flag an account where unusual activity is detected. You may contact us to request a human review.

7. Cookies and similar technologies

FXi may use cookies, local storage, pixels, software development kits and similar technologies.

These technologies may be used to:

  • keep you signed in;
  • maintain account security;
  • remember your preferences;
  • process subscriptions;
  • understand how the Service is used;
  • diagnose errors;
  • measure marketing effectiveness; and
  • personalise content or advertising, where applicable.

Strictly necessary technologies may be used without consent where permitted by law.

We will request consent before using non-essential cookies where consent is required. You can change your choices through:

FXi uses only strictly necessary cookies. As no analytics or marketing cookies are used, no cookie-consent settings are required. See our Cookie Policy at www.forexinsights.co.uk/cookies.

Further information is available in our Cookie Notice:

www.forexinsights.co.uk/cookies

Changing cookie settings may affect the operation of some features.

8. Who we share information with

We may share personal information with trusted organisations that help us operate FXi.

These may include:

Technology and hosting providers

Providers of:

  • cloud hosting;
  • databases;
  • website and application infrastructure;
  • cybersecurity;
  • monitoring;
  • backup;
  • authentication; and
  • technical support.

Current or anticipated providers: Vercel (application hosting) and Neon (database), with supporting infrastructure provided by DigitalOcean

Payment providers

Payment providers process subscription payments, refunds and payment disputes.

Provider: Stripe

Communications providers

Providers may help us send:

  • email;
  • market briefings;
  • application notifications;
  • SMS messages; and
  • other requested alerts.

Providers: SendGrid (email delivery)

Analytics and customer-support providers

These providers may help us:

  • understand product usage;
  • diagnose technical issues;
  • respond to support requests;
  • administer customer relationships; and
  • improve the Service.

Providers: We do not currently use third-party analytics providers. Customer support is handled by FXi directly via email.

Professional advisers

We may share information with:

  • accountants;
  • auditors;
  • insurers;
  • solicitors;
  • tax advisers; and
  • other professional advisers.

Regulators, courts and authorities

We may disclose information where required or permitted by law, including to:

  • courts;
  • law-enforcement agencies;
  • tax authorities;
  • regulatory bodies; and
  • other competent public authorities.

Corporate transactions

Information may be disclosed to potential purchasers, investors or advisers in connection with:

  • a merger;
  • investment;
  • financing;
  • restructuring;
  • acquisition;
  • sale of assets; or
  • transfer of the FXi business.

Any recipient would be required to keep the information confidential and use it only for the relevant transaction.

We do not sell your personal information.

9. International transfers

Some service providers may process personal information outside the United Kingdom.

Where personal information is transferred internationally, we will take steps intended to ensure that it remains protected in accordance with UK data-protection law.

Depending on the destination and recipient, these protections may include:

  • transferring information to a country covered by UK adequacy regulations;
  • using the UK International Data Transfer Agreement;
  • using the UK Addendum to approved standard contractual clauses;
  • relying on another lawful transfer mechanism; and
  • carrying out a transfer-risk assessment where required.

You may contact us for further information about the safeguards applying to a particular transfer.

10. How long we keep information

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, security and dispute-resolution requirements.

Our expected retention periods are:

Account information

For the duration of your account and ordinarily for up to 24 months after account closure, unless a longer period is needed for legal, security or dispute purposes.

Subscription and transaction records

Ordinarily for up to six years after the end of the relevant financial year or transaction relationship, where needed for tax, accounting, contractual or legal purposes.

Customer-support communications

Ordinarily for up to three years after the matter is closed, unless the communication is relevant to an ongoing complaint, dispute or legal claim.

Security and technical logs

Ordinarily between 30 days and 24 months, depending on the nature of the log, security risk and operational need.

Marketing information

Until you withdraw consent or object to marketing, followed by retention of limited suppression information so that we can respect your preference.

Cookie and analytics information

For the period described in our Cookie Notice or consent-management tool.

Complaints and legal claims

For as long as necessary to investigate and resolve the matter and for the applicable legal limitation period.

When personal information is no longer required, we will delete, anonymise or securely dispose of it.

Backups may retain information for a limited additional period before being overwritten.

11. How we protect your information

We use technical and organisational measures designed to protect personal information against:

  • unauthorised access;
  • accidental loss;
  • alteration;
  • improper disclosure;
  • destruction; and
  • misuse.

Measures may include:

  • encryption in transit;
  • encryption at rest where appropriate;
  • password hashing;
  • access controls;
  • authentication controls;
  • secure hosting;
  • system monitoring;
  • backups;
  • software updates;
  • supplier assessments; and
  • access restricted to people with a business need.

No internet or storage system is completely secure. You are responsible for using a strong, unique password and keeping your login information confidential.

Please contact us promptly if you believe your account or personal information has been compromised.

12. Your data-protection rights

Depending on the circumstances and lawful basis, you may have the following rights.

Right of access

You may ask for confirmation of whether we process your personal information and request a copy of it.

Right to rectification

You may ask us to correct inaccurate information or complete incomplete information.

Right to erasure

You may ask us to delete personal information in certain circumstances.

This right is not absolute. We may retain information where it is required for legal, accounting, security or legal-claim purposes.

Right to restriction

You may ask us to restrict the use of your information in certain circumstances.

Right to data portability

Where processing is automated and based on consent or contract, you may be entitled to receive certain information you provided in a structured, commonly used and machine-readable format.

Right to object

You may object to processing based on legitimate interests in certain circumstances.

You have an absolute right to object to the use of your personal information for direct marketing. If you object, we will stop using your information for that purpose.

Right to withdraw consent

Where processing is based on consent, you may withdraw that consent at any time.

Rights concerning automated decision-making

Where applicable, you may have rights relating to decisions made solely through automated processing that have legal or similarly significant effects.

Right to complain

You may complain to us or to the UK data-protection regulator.

These rights may be subject to legal conditions and exemptions.

13. Exercising your rights

To exercise a data-protection right, contact:

Email: privacy@forexinsights.co.uk Postal address: FX Insights Ltd, 66 Paul Street, London, EC2A 4NA

Please provide enough information for us to identify you and understand your request.

We may ask for proof of identity where reasonably necessary. We will not request more identification information than is proportionate.

We normally respond to valid requests within one month. More time may be permitted where a request is particularly complex or multiple requests have been made. We will tell you if an extension is required.

There is ordinarily no charge for exercising your rights. We may charge a reasonable fee or refuse to act where a request is manifestly unfounded or excessive, where permitted by law.

14. Complaints

Please contact us first if you have concerns about how we use your personal information.

You also have the right to complain to the UK data-protection regulator:

Information Commissioner’s Office

Website: ico.org.uk

We would appreciate the opportunity to address your concern before you contact the regulator, although you are not required to contact us first.

15. Children

FXi is not intended for children under the age of 18.

We do not knowingly collect personal information from children for the purpose of providing the subscription Service.

If you believe that a child has provided personal information to us, please contact us so that we can investigate and take appropriate action.

16. Social media and external websites

FXi may maintain accounts on platforms such as Instagram, LinkedIn, Facebook, X, YouTube, Telegram or other social and messaging services.

When you interact with FXi through one of these platforms, both FXi and the platform may receive information about the interaction.

The platform processes information under its own privacy notice. We do not control the platform’s processing.

Our website may contain links to third-party websites and services. Selecting an external link may allow the third party to collect information from you. You should read its privacy notice before providing personal information.

17. Information you provide about another person

Where you provide us with information about another person, you must ensure that:

  • you are permitted to provide it;
  • the information is accurate;
  • the person has been given appropriate privacy information; and
  • any required consent has been obtained.

Do not provide another person’s sensitive or confidential information without proper authority.

18. Changes to this Privacy Notice

We may update this Privacy Notice to reflect changes to:

  • FXi services;
  • our technology;
  • our suppliers;
  • the way we use information;
  • data-protection law; or
  • regulatory guidance.

The latest version will be published on our website with its revision date.

Where a change materially affects how we use your information, we will take reasonable steps to bring it to your attention, such as through an email, account notification or prominent website notice.

19. Contact us

Questions, requests or complaints about this Privacy Notice or our use of personal information should be sent to:

FX Insights Ltd trading as FXi 66 Paul Street London England EC2A 4NA

Company number: 17280508 Privacy email: privacy@forexinsights.co.uk Website: www.forexinsights.co.uk